Poor support from Imate

this applies to pda2k/XDA IIs/XDA III/MDA III/M2000/SX 66/ QTEK 9090 etc

I have owned the pda2k for a few months now. its an amazing device, here is my short list of things i am extremely unhappy with even after installing the firmware fixes from imate, the bluetooth is a complete disappointment....and the placement of the mic, the voice FROM your device is horrible to the listener.

There are other smaller issues but I can live with those, but for a 900 USD device its critical that a main feature such as Bluetooth worked as advertised by imate and then the phone call on this quad band phone is no where close to acceptable.

SO i recommend that all general pda2k users email imate management and apply pressure on them to get their engineers to produce a fix before they rob a lot of customers. By the way, there is no official support from imate and they are TOO BUSY RELEASING OTHER PRODUCTS. Imate has promised all their registered memebrs on www.clubimate.com that the new release with ALL the fixes will be released in a few days, but this has been going on for months, few days has transltated into few months and I know pda2k and the series is not a priority for them anymore.

You dont want to beleieve me? visit www.clubimate.com and try and register? what?? you can't? because imate doesnt want potential customers to know the real issues that current owners are actually facing by only alllowing current owners to register and join their forums meanwhile they DO NOT HAVE ANY CUSTOMER SUPPORT ANSWERING ON THE FORUMS....that should be proof enough. visit www.pocketpcdubai.com and checkout the forums section for more info on this.

Management:
ahmad.aldulemi@carrierdevices.com ;
shadi.zaytoon@carrierdevices.com ;
ann.degnan@carrierdevices.com ;

Employees:
maria.merchak@carrierdevices.com ;
anoop.nair@carrierdevices.com ;
youssef.houry@carrierdevices.com ;
feroz.abbas@carrierdevices.com ;
claire.towlson@carrierdevices.com ;
john.williamson@carrierdevices.com ;
sunil.jassal@carrierdevices.com ;
srushti.ghisad@carrierdevices.com ;
sami.awad@imate.com ;
mohammad.khalil@imate.com ;
jim@imate.com ;
raef@imate.com